Frequently Asked Questions
Everything you need to know about our certified open-box deals.
What exactly does 'Open Box' mean?
Open-box items are typically products returned by customers, floor models, or items with damaged packaging. Each unit undergoes a rigorous multi-point inspection and testing process to ensure it is in perfect working condition before being listed.
Do open-box electronics come with a warranty?
Yes. All our products include a 90-day limited warranty from Open Box Electronics, and many items still carry the balance of the original manufacturer's warranty.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Will my item include all original accessories?
We strive to include all original accessories. If any essential components (like power cables or remotes) are missing, it will be clearly noted on the specific product page.
How long does shipping take?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, and we provide tracking information as soon as your package leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.